Hala Nairobi Airport Services has introduced Airport Mtaani, an innovative luggage collection and coordination service at Jomo Kenyatta International Airport (JKIA). This pioneering service aims to revolutionize luggage handling, offering travelers unparalleled convenience and efficiency. Appointed by the Kenya Airports Authority (KAA), Hala Nairobi Airport Services will manage unaccompanied luggage at JKIA in collaboration with contracted ground handlers and airlines. This initiative underscores KAA’s commitment to enhancing passenger experience and elevating airport services. Airport Mtaani provides a comprehensive range of services, including baggage storage options for layover passengers and VIP service for swift departures. With the VIP service, passengers arriving at Nairobi airport can skip the baggage claims process entirely, allowing them to proceed directly to other engagements while Airport Mtaani handles luggage retrieval, customs clearance, and delivery, ensuring a seamless experience. While speaking during the launch event held at JKIA this evening, KAA Ag. GM in charge of JKIA, Ms. Selina Gor, highlighted the growing popularity of luggage delivery services, citing the increasing complexity and time constraints of modern travel. “As airports become busier and security procedures more stringent, passengers seek simplified experiences, making luggage delivery services invaluable solutions that cater to evolving traveler needs,” remarked Gor. KAA Board Chairman, Hon Caleb Kositany emphasized the streamlined process offered by Airport Mtaani during the event. “Gone are the days of having to navigate through security screening just to check on your baggage. This streamlined process saves time and hassle for passengers upon arrival,” noted Kositany. “Airport Mtaani is collaborating closely with all airlines to ensure comprehensive information is available for luggage inquiries. This means passengers can quickly ascertain the status of their luggage without unnecessary delays. Additionally, passengers will have the convenience of accessing our call center round-the-clock from the comfort of their homes to get real-time updates on their luggage status. And here’s the best part – these inquiries come at absolutely no cost to the public,” he added. This groundbreaking initiative marks a significant step forward in enhancing the passenger experience at JKIA and sets a new standard for airport services in Kenya.